Refund Policy

Last updated: September 2026

30-Day Guarantee

Every Loosn order is backed by our 30-Day Feel-Good Guarantee. If you're not satisfied, contact us within 30 days of delivery for a refund or replacement.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email hello@getloosn.com within 30 days with a photo and we'll replace it or refund you in full.

How to request a refund

1. Email hello@getloosn.com within 30 days of delivery
2. Include your order number and the reason
3. We'll respond within 24 hours with next steps

Hygiene items

For hygiene reasons, used personal-care items may be non-returnable unless faulty — but we'll always work with you to make it right.

Lost Orders

If tracking shows delivered but you haven't received your order, contact us and we'll investigate and arrange a replacement.

Questions?

Email hello@getloosn.com and we'll take care of you.